Terms & Conditions - Junior Keeper

  • All The Little Zoo experiences must be pre-booked by calling 07850756769

  • As only a limited number of experiences are available, we advise you book as early as possible to avoid disappointment. 

  • Full payment is required upon purchasing a voucher or booking an experience

  • Vouchers are non extendable and non refundable(please check the voucher for expiry dates). Vouchers must be booked and used within the expiry date.

  • Once the booking has been made we are not able to change the date and the experience is non refundable (except under exceptional circumstances; as deemed so by our staff. This may incur an admin fee).

  • Once purchased, an experience cannot be exchanged for an alternative experience, and cannot be re-sold.

 

Clothing:

  • To get the most from your experience and to ensure safety, please wear suitable clothing, including closed toe footwear, trousers (no shorts) and neutral colours, no brights please as this may upset the animals.

  • It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable, robust footwear is worn, e.g. walking boots, wellington boots or sturdy trainers.

During the experience:

  • Participants must abide by staff instructions at all times.  It is a condition of participation that guests observe all warning signs, do not venture over safety barriers and do not enter the zoo's off limit areas, unless instructed and supervised by staff.\

  • The junior keeper experience starts at 10am, please meet at the main entrance of the zoo and a member of staff will meet you there. 

  • Due to animal behavioural issues, experiences may vary.

  • TLZ reserves the right to ask any participant to leave the zoo should they behave in an inappropriate or unsafe manner.

Medical conditions, pregnancy and disabilities:

  • Please be advised that it is your responsibility to inform us if you have any medical condition that you or your doctor feel we should be aware of in order to ensure your safety.  Please inform us if you have any allergies. (e.g. dust or fur)

  • Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact us for advice before purchasing. This enables us to do our best to meet the participants particular needs. Unfortunately the junior keeper experience is unable to accommodate wheelchair users due to access restrictions behind the scenes.

General information:

  • If you are running late or unable to make the experience due to unforeseen circumstances on the day, please call 07850756769. Any questions or queries in the lead up to your experience please call 07850756769 or email info@thelittlezoo.co.uk

  • If for any unforeseen circumstance our member of staff is late, please be patient. They will be with you as soon as possible and will ensure you have the full experience. Please wait in your vehicle until you have been collected.

  • Friends and family who are not participating in the experience will be asked to return at the collection time.

  • As TLZ is a registered charity, the monies raised from the junior keeper experiences are used by us to help care for the animals at the zoo 

  • Due to unforeseeable circumstances, TLZ cannot guarantee that all animals and exhibits specified will be available. TLZ reserves the right to alter or cancel the experience on any given day. TLZ will give as much notice as possible however this cannot always be guaranteed. TLZ cannot cover travel, accommodation or any other associated costs if the scheduled date is cancelled.

Waiver of Liability

  • TLZ accepts no liability for any person or body for any loss, injury or property damage from any action or cause whatsoever undertaken at the park. 

  • Please do not apply if you have any convictions relating to animals.