Terms & Conditions - Wolf Experiences
⭐️. Only participants on the Wolf Experience have access to the wolves. Other visitors will not be able to join or view the experience.
⭐️. Our experiences are exclusive for your booking and you will not be part of a group.
⭐️. All children under 16 years for the wolf hybrid experience must be accompanied by a full paying adult, you must pay for the child as well as the adult.
⭐️. Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be accepted unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before we offer an alternative date.
Alternative dates will only be offered within a 6 month period from your date of purchase, excluding bank holidays or special events such as Easter, Christmas etc
⭐️. The Little Zoo is not responsible if you have not checked your emails and junk folder. We will always aim to correspond within 48 hours for bookings. If you have not received any correspondence from us within that time period, please contact us to confirm your booking.
⭐️. The Little Zoo reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
⭐️. Gift vouchers are valid for 6 months from the date of purchase, if you go past this time you will lose your right to a booking date. There are no refunds or rescheduled dates for out of date gift vouchers.
⭐️. No direct contact (ie hand feeding) is permitted on this experience.
⭐️. Participants will take advice from the keepers and should follow all instructions with no deviation. Our keepers retain the right to cancel the experience at any point if they feel that to carry on will be detrimental to safety or the well-being of the wolves.
⭐️. Participants are welcome to take pictures and videos with permission from keepers.
This document waives the liability of The Little Zoo, and all its subsidiary and affiliated companies
READ THIS CAREFULLY
I desire to participate in animal interactive/encounter activities with live animals at TLZ which may include being in physical contact with live animals and live animal dietary items, including raw food, provided to the live animals.
I understand that the physical activity has varying effects on individuals based upon their size, age, physical condition, and/or state of health. I further understand that it is my sole responsibility to determine my physical fitness for any activity, including participating in animal interactive/ encounter activities with live animals.
I, the undersigned participant in an animal interactive/encounter program of The Little Zoo. (With all its affiliated companies), In consideration of TLZ Allowing me to participate in an activity. I herby voluntairliy waive and all claims I have, or may have in the future for damage, personal injury or or loss to my person or property which arises from or is connected in any way directly or indirectly, with the herein described activity and/or my participation therein. I have read and understood all written documents TLZ has documented to me in connection with this activity. I recognise the risks in herein in or potentially associated with my participation in this activity. I release TLZ and its Trustees, Directors, Volunteers and Students from any and all liability of cause of Action of any nature whatsoever that I may have or assert at any Time in connection with the foregoing. I hereby assume the risks of all dangerous conditions associated with or attributable to the TLZ Animals and otherwise in and about the property of TLZ, and waive any and all specific notice of the existence of dangerous conditions. I further indemnify and hold harmless TLZ its Trustees Directors, Volunteers and Students from any and all liability, actions, causes of action, debts, claims, demands or other liability of any kinds or nature whatsoever which may arise, directly or indirectly, by, through , or in connections with my participation in the activity described herein. I intend that this signed agreement shall bind any person or entity claiming by through or under me or who would assert a claim on my behalf, including, but not limited to, my heirs, executors, trustees and members of my family.
I understand that TLZ and all its subsidiary and affiliated companies are not liable for the loss of or damage to my personal belongings while I am participating in activities offered by TLZ.
I consent to the unlimited use, including but not limited to commercial advertising use, of my recorded image, voice, or photograph by TLZ and its agents. No further permission is required beyond this consent.
In order to ensure a safe and engaging program for all guests, animals, and staff; acknowledgment of and adherence to the following guidelines are required for participation in all interactive programs at The Little Zoo (A.) All participants are required to listen to and follow direction of all Trustees and Directors of TLZ while participating in any activity offered by TLZ. (B.) While participating in a program always listen to and wait for specific instructions from animal interactive program and/ or training staff prior to: Approaching and/or entering an animals exhibit or habitat; Approaching or interacting with an animal; Touching and/ or feeding an animal. (C.) Guests not following instructions or direction from animal interactive program and/ or training staff may be required to leave the program without reimbursement. (D.) For the safety of the animals, guests participating in the animal interactive program may be required to remove jewelry, watches, and any other loose item such as glasses, sunglasses, hair accessories, etc., prior to entering the animal habitats (*Prescription lenses necessary for vision correction are an exception to this guideline; however we strongly recommend and may require they be secured with a neck strap.). (E.) For the safety of the animals, guests participating in animal interactive programs will be required to wash their hands and/ or sanitise their hands with an approved hand sanitising product prior to any interaction with animals. (F.) Footwear is required for all guests. (G.) The use of personal cameras, video equipment, and cellular phones is not permitted during animal interactive programs. (H.) Guests believed by TLZ staff or agents to be under the influence of alcohol and/ or a controlled substance, or who conduct themselves in a manner that compromises the safety or quality of the program for the animals, other guests, and/ or TLZ staff will be required to leave the program immediately, forfeit the right to participate in any remaining aspects of the interactive program, and will not receive reimbursement.
I acknowledge that I have read this Waiver of Liability carefully and understand its meaning. I am voluntarily releasing the above named parties from liability arising out of or resulting from my participation in activities offered by TLZ
Coronavirus/COVID-19 Acknowledgement and Release
I acknowledge that under UK law, there is no liability for an injury or death of an individual entering the The Little Zoo premises or participating in any of its affiliated interaction programs if such injury or death results from the inherent risks of contracting COVID-19. I accept that I am assuming this risk by entering the premises of The Little Zoo. and participating in the additional Animal Interaction or Animal Encounter programs.
For the safety of our Animals, Program staff, and other participants, I attest and affirm to the following:
I am not experiencing any COVID-19 symptom of illness such as fever, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.
I have not traveled internationally within the last 14 days.
I do not believe I have been exposed to, or that I have been in close or proximate contact with someone with a suspected and/or confirmed case of the Coronavirus/COVID-19 in the past 14 days.
I have not tested positive for COVID-19 in the past 14 days; I am not waiting on results of a COVID-19 test; and I have not been advised to remain in isolation or quarantine.
I am following all CDC recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.
The Little Zoo